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Salesforce Commerce Cloud publishes periodic updates of aggregate client results, across 1 billion shoppers and 22 billion shopping sessions. Metrics are sliced and diced by retail category and by device type, with quarterly granularity.

Updated: Q4 2025

Data represents activity on the Salesforce Commerce Cloud network, broader industry metrics may vary. Cart abandonment rate is the percentage of baskets created that did not result in a completed order.

Updated: Q4 2025

Source

Methodology

Notes

Updated: 2023

Contentsquare is a UX analytics solution.

Updated: 2023

Data is from the February 2024 Contentsquare report "2024 Digital Experience Benchmark." 43+ billion anonymized individual user sessions worldwide were collected and analyzed from desktop, mobile, tablet, and mobile app interactions and sessions across 3,590+ websites from 10 industries during January 1-December 31, 2023. Contentsquare is an analytics platform.

Updated: 2023

Data represents activity among Contentsquare clients, broader industry metrics may vary. Traffic share is the total number of shopper share by device and industry. Additional note: Consumer electronics includes consumer electronics; and computers retail. Fashion includes apparel; and accessories retail. Grocery includes grocery retail. Health & beauty includes cosmetics; beauty supply and personal care products; vitamins; and supplements and health stores. Home goods and furnishings includes office products; retail and distribution; home improvement and hardware retail; and furniture. Luxury includes textiles and apparel; jewelry and watch retail; and watch and jewelry.

Updated: 2023

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