Cigna will eliminate prescription drug rebates for many of its commercial health plans and instead offer discounts directly to consumers beginning in 2027. Cigna’s decision marks a big shift in the way prescription drugs are priced and paid for, and could pressure CVS and UnitedHealth to follow. Patients are beginning to see some lower drug prices online and at the pharmacy counter, but they’re also facing more complexity and responsibility. Healthcare and pharma marketers need to engage these more empowered and potentially overwhelmed consumers with clear, actionable communications.
OpenAI will reportedly expand its portfolio to include genAI music tools, per The Information. The company is said to be collecting data, such as annotated music scores, from Juilliard School students to develop and refine upcoming music-generation tools. CMOs should assess their tech infrastructure to ensure that teams have the skills and systems to integrate new AI tools smoothly. Maintain agency relationships amid AI-generated audio experimentation to keep human creativity in the loop and retain oversight as AI adoption heats up.
On today’s podcast episode, we discuss how WNBA viewership did the year after the ‘Caitlin Clark Effect’ hit the league, what social media will do to full-game viewership growth, and what advertisers should be paying attention to most amidst this surge in women’s sports. Join Senior Director of Podcasts and host, Marcus Johnson, and Analysts Marisa Jones and Paola Flores-Marquez. Listen everywhere and watch on YouTube and Spotify.
Federal prosecutors have charged NBA figures Chauncey Billups, Terry Rozier, and Damon Jones with gambling and fraud conspiracies tied to organized crime, marking the sport’s biggest integrity crisis in years. The case arrives as legal sports betting reaches record scale, with 38 states now allowing wagers and revenues projected to hit $20.6 billion by 2027. Yet as gambling becomes embedded in fan engagement and media strategy, public sentiment is turning—40% of US adults now view legalized betting as bad for sports. For leagues, advertisers, and sportsbooks alike, the scandal is a stress test for an industry built on trust.
Lululemon announced a deal with the NFL to sell fan apparel for all 32 teams. The collection will include men’s and women’s clothing, along with accessories. Lululemon, like Abercrombie & Fitch and Best Buy before it, sees the NFL partnership as an opportunity to appeal to the league’s massive and engaged fanbase. In lululemon’s case, it has a strong chance of winning over the growing numbers of women who, thanks to Taylor Swift, are tuning in more often to games, and looking for stylish ways to rep their favorite teams.
Rates of adoption and familiarity with AI are surging—53% of US consumers either regularly use genAI or have experimented with it, per Deloitte’s 2025 Connected Consumer Survey, up from 38% in 2024 and 16% in 2023. Sixty-nine percent of US genAI users engage with AI through social apps, everyday software, and online services. Companies should look beyond customer service chatbots and integrate AI-powered search, product discovery, and personalization tools into brand websites. Boost intelligent tools such as AI personal shopping assistants to increase engagement and time spent, removing the need to navigate elsewhere to find answers or recommendations.
68% of US ad spending by microdrama apps went to social networks from January to September 2025, according to US ad spend reports from ReelShort, DramaBox, GoodShort, NetShort, and ShortMax, compiled by Sensor Tower.
Consumers believe the use of AI makes it harder to detect scams, according to a recently published report from risk-management fintech Alloy. It also found that fraud prevention and security measures are top factors for 97% of respondents when they choose a bank. Customer trust is paramount to a financial institution’s survival, and anything that erodes that trust can prompt them to switch or avoid certain banks altogether. With AI changing the scam landscape dramatically in just a few years, banks must accordingly invest in modern technology—including their own AI tools—and customer education.
Holding company WPP launched WPP Open Pro on Thursday, a self-serve AI tool piloted by Google and other clients that creates ad campaigns from start to finish in a push to attract small businesses. WPP’s newest move means marketers can continue to expect greater automation, cost savings, and a shift in agency relationships.
ChatGPT is less effective at converting shoppers than nearly all traditional channels except paid social, according to a working paper by researchers from the University of Hamburg and the Frankfurt School of Finance and Management. That finding is consistent with EMARKETER’s latest report on AI search, which shows that traditional search engines continue to dominate discovery. Retailers should certainly be thinking about how to optimize their websites and listings for discovery on generative AI engines—but those efforts shouldn’t come at the expense of SEO, since the vast majority of shoppers continue to surface products via Google and other traditional channels.
Zelle will use stablecoins to break into cross-border payments, per a press release. Countering this integration will be challenging for all players, unless they can also find a pay-by-bank integration as convenient as Zelle with better incentives. Incumbent remittance platforms like Western Union and Moneygram may be able to harness entrenched customer behaviors to their advantage. Many US remittance users feel safer dropping off cash for overseas loved ones at storefront locations versus using an app. Fintechs may be also able to peel off some competition by leaning on the underbanked within the remittance community, who may not have banking accounts with an institution in Zelle’s consortium.
Bread Financial reported $188 million in net income in its Q3 2025 earnings—roughly flat on the year—while revenues fell 1% to $971 million. Co-brand issuers need to diversify their portfolios to withstand economic downturns and sector-specific slowdowns. However, issuers need to consider what’s going on in potential new sectors. Home goods likely is a low-growth choice based on current outlooks into the housing market, while more resilient industries may be a better play during economic uncertainty.
Coinbase debuted Payments MCP so that AI agents can access on-chain wallets, blockchain onramps, and stablecoin payments, per a blog post. Crypto payment rails don’t yet have market consolidation at the scale of the Mastercard-Visa duopoly. Crypto platforms that enable a broad range of commerce can lock up dominant positions as more mainstream payment platforms facilitate crypto and more retailers accept it. However, convincing consumers of the benefits of stablecoin will take time. Only 1.8% of the US population currently transact with crypto—but we anticipate that share to almost double by 2027, per our forecast.
A new wave of layoffs is hitting corporate America, with major firms like Target, Nestlé, Starbucks, Amazon, Rivian, and GM announcing significant job cuts amid slowing consumer demand and rising costs. More than 946,000 job cuts have been announced this year, the highest since 2020, deepening economic uncertainty. With consumer sentiment at a five-month low and a government shutdown straining millions of workers, inflation and surging insurance premiums are adding pressure. Our take: cautious companies may inadvertently fuel the downturn they fear, amplifying anxiety across the broader economy.
Sixty-two percent of the very wealthiest consumers expect to thrive next year, according to a WSJ Intelligence study, a larger share than the other two classes of affluent investors that were covered. UHNW investors see volatility as a chance to expand and protect their wealth through diversification, alternative assets, and bespoke advice. The emerging affluent, by contrast, prize affordability, digital convenience, and transparency. Banks and wealth managers that offer frictionless digital access on one end of the spectrum and high-touch expertise on the other will bridge this divide
IRYS raised $12.5 million in seed funding. The company sells technology for insurance companies—what it calls “an insurance operating system”—instead of trying to disrupt the industry with a competing offering. Insurtechs are fast becoming reliable partners. Updates to insurance industry systems, now frequently enabled by insurtechs, are long overdue. Insurers will need to work with these startups to keep up with nimble customer-facing competitors
For its latest campaign, BMW is using celebrity storytelling and music to raise awareness for its certified pre-owned program, which the automaker says remains underrecognized among potential buyers.
Marketers are doubling down on content relevance and strategy as key drivers of performance, but personalization is being left behind. Nearly two-thirds (65%) of North American B2B marketers who say their efforts have been effective in the past year cite content relevance as a main reason, per Content Marketing Institute (CMI). Despite the potential payoff, 94% of marketers say their use of personalization is either basic or moderate. Marketers should pivot AI’s role from content creation to content intelligence, focus on high-quality signals, and implement data-driven personalization to get a sustainable edge in campaign efficiency and engagement.
Rising restaurant prices are reshaping how Americans dine out. As 82% of consumers notice higher prices, many are cutting back, especially lower-income households. This shift has boosted value-focused chains like Chili’s and Texas Roadhouse, which have gained market share through affordable bundles and barbell pricing strategies that balance cost-conscious and premium offerings. In contrast, chains that serve less affluent consumers, such as McDonald’s, have seen visits fall despite renewed value promotions. With profitability concerns mounting, operators face pressure to raise prices carefully while using targeted deals and loyalty programs to sustain demand and protect margins.
Procter & Gamble’s strategy of delivering innovation over discounts is helping it navigate economic uncertainty better than many of its peers. While other companies lose sales to private labels, P&G’s US market share is rising as shoppers opt to pay more for products they perceive to be higher quality. Rather than follow competitors by discounting heavily, P&G is focused on delivering superior products—in addition to messaging that emphasizes the potential cost-savings of using them. That strategy allows it to offer more value to customers (and raise prices) without losing loyalty.